Migration recovery for a B2B SaaS platform
A cloud migration completed on schedule, but stability got worse. Incidents increased, delivery slowed, and the team lost confidence in the platform.
- Routing and latency inconsistencies after the move
- Permissions drift and unclear ownership boundaries
- State and config changes done manually to survive
- Deployments became risky and unpredictable
Stability loss after a successful migration
Environment
A growth-stage SaaS platform with multiple services and a lean platform team.
Trigger
Post-migration incidents increased and delivery reliability declined.
Constraints
Minimal downtime tolerance, no appetite for another full re-architecture.
Goal
Contain risk first, then rebuild predictable delivery.
Contain, trace, correct
Contain the blast radius
Freeze unsafe changes, stabilize critical paths, and stop hidden coupling from spreading.
Trace the failure chain
Map latency and errors across networking, identity boundaries, and runtime config.
Repair drift
Normalize configuration, remove unsafe manual patches, and restore clear ownership.
Rebuild delivery confidence
Reintroduce safe promotion paths and consistent deploy behavior.
Stability returned and delivery regained confidence
Lower incident risk
Critical paths were hardened and failure loops removed.
Clearer ownership
Teams understood boundaries and stopped hand-off gaps.
Predictable releases
Deployments were no longer a roulette wheel.
Evidence the team could keep using
Risk map
Prioritized risks tied to business impact and failure paths.
Recovery plan
Sequenced fixes with safe change control.
Architecture notes
Updated diagrams, routing decisions, and ownership boundaries.